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Clinical Notebook
“I Want To See The Doctor”: Meeting Patients' Expectations in the Emergency Department
Journal of Emergency Nursing
Vol. 36Issue 6p562–567Published online: May 20, 2010
- Monique Lott Roper
Cited in Scopus: 5
One of the primary reasons a patient presents to the emergency department is to see a doctor. Patients expect rapid or immediate treatment for their symptoms. Many think there is a doctor waiting to immediately see them and take care of them once they arrive at the emergency department. When this expectation is not met, patient satisfaction significantly decreases. Waiting to see the doctor promotes aggravation, anxiety, and stress to the patient and his or her family and friends. Waiting room times for emergency departments across the country are at the highest levels ever.